About this course

This certificate course is designed to equip the trainee with knowledge and the attitude of an effective secretary. The course comprises four main subjects: Secretarial Practice, Public Relations, Business & General English. These subjects are designed to enable the trainee to acquire administrative training and competence to perform secretarial functions in an office

Course Details

 Duration: 6 Months

 Commencement: October 2021

 Day: Sunday

 Time: 8.30am – 1.30pm

Entry requirement  English placement test

General English

  • Basic grammar / syntax
  • Spelling
  • Correct speech & writing
  • Exercises to improve grammar, speaking, listening, reading and writing skills

Business English

  • Formats for letters, memos, emails
  • Letters asking for information and assistance
  • Replies to enquiries
  • Saying what you can and cannot do
  • Offers and suggestions
  • Placing and confirming orders
  • More informal correspondence
  • Referring to telephone or previous conversations
  • Formatting agenda/minutes
  • Curriculum Vitae and covering letter
  • Business vocabulary building exercises and spelling exercises

Secretarial Practice

  • Orientation and presentation
  • Confidential Secretary’s role and pre-requisites
  • Importance of spellings, correct speech, time management, conflict handling, working under stress etc
  • Communication skills and assertiveness
  • Filing systems – methods and advantages
  • Telephone techniques
  • Follow up systems and call up diary
  • Processing mail
  • Public relations / reception
  • Meetings
  • Banking services and related information
  • Executive travel

Public Relations – 4 modules

During the course you will follow public relations classes till 4 pm on 4 days

Ms. Prashinie Attygalle
Ms. Sonnali Siriwardene
Ms. Jennifer Fox

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