About this course
This certificate course is designed to equip the trainee with knowledge and the attitude of an
effective secretary. The course comprises four main subjects: Secretarial Practice, Public Relations,
Business & General English. These subjects are designed to enable the trainee to acquire administrative
training and competence to perform secretarial functions in an office
Course Details
Duration: 6 Months
Commencement: November 2021
Day: Sunday
Time: 8.30am – 1.30pm
Entry requirement
English placement test
General English
- Basic grammar / syntax
- Spelling
- Correct speech & writing
- Exercises to improve grammar, speaking, listening, reading and writing skills
Business English
- Formats for letters, memos, emails
- Letters asking for information and assistance
- Replies to enquiries
- Saying what you can and cannot do
- Offers and suggestions
- Placing and confirming orders
- More informal correspondence
- Referring to telephone or previous conversations
- Formatting agenda/minutes
- Curriculum Vitae and covering letter
- Business vocabulary building exercises and spelling exercises
Secretarial Practice
- Orientation and presentation
- Confidential Secretary’s role and pre-requisites
- Importance of spellings, correct speech, time management, conflict handling, working under stress etc
- Communication skills and assertiveness
- Filing systems – methods and advantages
- Telephone techniques
- Follow up systems and call up diary
- Processing mail
- Public relations / reception
- Meetings
- Banking services and related information
- Executive travel
Public Relations – 4 modules
During the course you will follow public relations classes till 4 pm on 4 daysMs. Prashinie Attygalle
Ms. Sonnali Siriwardene
Ms. Jennifer Fox
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